Refund & Return Policy

We offer a 14-day return policy, allowing you 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, items must be in the same condition as received: unworn, unused, with tags, and in original packaging. Proof of purchase is required.

How to Start a Return

To initiate a return, contact us at info@automodelz.com. If your return is accepted, we will provide a return shipping label and instructions on where to send your package. Unauthorised returns sent back without prior notice will not be accepted.

Return Fees & Shipping

Change of Mind: The buyer is responsible for paying return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately at info@automodelz.com so we can evaluate the issue. You are entitled to a free return and full refund for damaged or incorrect goods.

Order Cancellations

Orders can be cancelled for a full 100% refund at any time prior to dispatch by emailing info@automodelz.com. If the order has already dispatched, you may return the item upon arrival following our standard return policy.

Lost or Undelivered Packages

If your order is lost in transit or marked delivered but not received, please contact info@automodelz.com. We will investigate with the delivery carrier on your behalf and issue a full refund or replacement if the item cannot be located.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed automatically back to your original payment method within 5–10 business days.